Overview
We know that the best way to be a successful business is by keeping our customers happy, this is why we are always open to solve any issues that could happen during the sale process.
We kindly inform our customers that we have exceptions in returned items, majority we sale plants and they do not qualify to be returned. Because they are fragile and delicate we do not want to expose them to a double shipping and handling process, they suffer high stress, the risk of losing a plant would be extremely high, therefore we only accept eligible items to be returned. Any returned item must be in the same condition that was received.
Damaged plant or item
We understand that in some cases the shipping process may cause damages to the plant or item, but even if this is out of our reach, our customers will be always our priority, this is why in this case we will do exemptions to accept returns, customerers most notify this inconvenience the same day that received the order, clear photos will need to be email to Luis@usamazonplants.com, it will be evaluated to make sure it qualifies as returned plant or item. Please do not ship it back before it has been approved to return, otherwise it will not be accepted and refund will be denied.
In case of plant returns, please do not cut leaves, divide the plant, or keep part of the stems, the plant has to be in the same exact conditions that was received. Returning a plant does not guarantee a full refund.
To request a return, you can contact us at Luis@usamazonplants.com.
Refunds
Once the plant or the item is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
As soon as you qualify, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at Luis@usamazonplants.com.
Exchanges
We do not replace plants or items unless this are defective or damaged, photos needs to be provided the same day that was received. If you need to exchange it for the same item, send us an email at Luis@usamazonplants.com and ship back the item to: 12705 Highway 20, Fountain, FL 32438.
Shipping returns
To return your order, you should mail it to: 12705 highway 20, Fountain, FL 32438.
You will be responsible for paying by your own shipping costs to return your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at Luis@usamazonplants.com for questions related to refunds and returns.